Dr. William Hwang Complaint - Inconvenience and Unprofessional
DALLAS, TEXAS -- On March 19th I received a phone call from one of the receptionists at this office. I asked two specific questions before making the appointment. "Do you take Humana Medicare, and does Dr. Hwang do power chair evaluations?" Her response was yes to both questions. My response, "Great, since Dr. Hwang takes Humana Medicare and does power chair evaluations, I would like to make an appt for my grandmother." My grandmother is in a wheel chair bc her legs are extremely swollen due to her diabetes and weight. Dr. Hwang met with her, and after discussing her symptoms to him, he then tells her he does not do power chair evaluations. I told him that our entire purpose for the appt was to have a power chair evaluation and along with that some info on her leg condition. I was polite when I asked for my grandmother's money back, since we made an appt for something he no longer does and could not do. He told me that he would give me the money back and remove her from his files, but when I said okay, thank you, he became upset and started to tell us he would like us to leave his office. I guess he was upset that I wasn't upset about being removed from his files.
I was trying to move her wheel chair and my two kids as fast as I could, and he then insisted to come out to the waiting room to explain to her that he was removing her from his files and he wanted nothing to do with either one of us and we should leave now. We were trying to leave, but I guess he wanted to make it extra clear we were not welcome there. He also stated that he was just doing his job, and he did, my problem was that his receptionist did not do hers. If she had told me from our initial conversation, before setting the appt, that Dr. Hwang no longer did power chair evaluations, I would not have wasted this office's time, my grandmother's swollen legs, or my own time.
Be sure to ask specific questions twice and perhaps three times for this office. On a good note, his nurses were very nice, helpful, and professional, as for Dr. Hwang, he was not and one of the few most unprofessional doctor's I have ever encountered.