Sony Complaint - Bad Customer service and LCD screen that can break by just opening the laptop. Never Buy a Sony Vaio
We purchased a Sony Vaio through an online Purchase during the last week of November 2009. In Feb 2010 (less than 90 days from purchase),we opened the laptop and switched it on, only to find the screen with many black streaks all over. We called the Sony Services and they created a request. After a week We did not hear back from them and so called to follow up, only to learn that they had accidentally shipped the part to a wrong address!! ( I wonder how they figured out which part was having issue with the description, I gave over the phone though). They cancelled this request and mentioned that they are creating another request for the same. When we did not get any response, we called back at least 3 -4 times after the next 2-3 days and each time we called someone from the support would say either that we would be getting a call from support or that the technician would be coming out to our house to get the laptop repaired within the next couple of days. This dragged on for 4 - 5 weeks and finally there was one person at the service center who mentioned that the part was backordered and hence the delay!!
When we talked to the Customer relationship manager about the same, he told us to ship the laptop out to the San Diego service center. After we sent it out to San Diego, we got a an email response from the techinican out there that the LCD screen was cracked and that we would need to pay $500 to fix it. When I called in to find out details, I was told that it might cause $550 or more and they would not cover this as it was a physical damage.
I never knew that one can break the LCD screen by just opening or closing the laptop aned have not had this kind of an issue with any of my other brands of computers that I owned in the past!!!! The service technicaian have to say that the laptop was opened with too much pressure. This is just crazy!!
I assume this is how they make money through repairs.
I would not recommend a Sony laptop to anyone