Sears Complaint - Sears seriously endangered the lives of a Ladera Ranch, CA couple and refuses to respond
3333 BEVERLY RD., HOFFMAN ESTATES, ILLINOIS -- We purchased a Samsung Steam Washer and Gas Dryer from Sears and had Sears Home Delivery install it using a 0-18" Periscope/Dryer Vent Kit which was highly recommended to us by several Sears representatives and purchased at my local Sears store in Laguna Hills, CA. I was so excited when these beautiful appliances arrived on Sunday March 21st, 2010. The tragedy that followed is HIGHLY DISTURBING. I'm still traumatized even as I write this. Sears could have killed me and my fiance as a result of a bad installation and the bad part I purchased from them- we were exposed to BOTH Carbon Monoxide and Gas (nat.) leaks for almost 22 hours!. Even worse, I discovered that the dryer could've exploded on me while I was trying to use it that same evening. I had to go to the Emergency Room and am by the grace of God LUCKY TO BE ALIVE TO TELL YOU THIS STORY. CLEARLY, Sears installers were negligent and the bad periscope I purchased from Sears created this DEADLY situation. You would think a company like Sears who I always believed was the "go to store" for appliances would try to take responsibility or comment or try to address our near death experience in an expeditious manner. INSTEAD, they are ignoring our repeated inquiries regarding this situation and what they plan to do about it and it just seems like they're hoping this situation will just disappear and we'll get so frustrated that we'll give up trying to contact them. Numerous SEARS representatives keep trying to pass the blame off entirely on the third party installer- DIACOM, Santa Ana, CA. ALL I KNOW is that when the installers came into our home, they represented themselves as SEARS. I BELIEVED THAT THIS WAS SEARS. SEARS NEVER told me that they outsourced the work to another company to do the installation. So, even though the products, part and services were purchased and performed by SEARS- I now discover that they hired some other company and SEARS is trying to tell me that SEARS is not responsible and that the problem was not because of the flimsy part they supplied. I've been trying to contact SEARS for AN ENTIRE WEEK and I'm getting nowhere!!! They don't want to accept ANY responsibility for what happened to us. HOW IS THAT RIGHT?!?!? We are the victims here and its sadly become our job to hunt someone beyond customer service to contact us. I have filed case numbers and claim numbers and have talked to at least 20 people with no result!!! NO ONE SHOULD HAVE TO PUT UP WITH THIS AND I HOPE THAT I CAN HELP SAVE ANOTHER PERSON FROM WHAT I EXPERIENCED. SEARS is irresponsible, not technically skilled, and trying to get away with causing possible serious injury and risk of death to people like my fiance and I.
I WOULD RECOMMEND THINKING TWICE BEFORE YOU PURCHASE APPLIANCES FROM SEARS.