Dish Network Complaint - Think First America
Few years ago Dish Network raised my rates I called and they reduced to 30 and some change. Feb 2010 I received a bill for 47 and change. I called dish on March 10th 2010 talked to a representative they said do not worry we are not going to raise call us we you see any changes. My bank statement said 47 something Dish Network. I called dish today March 26 2010. Talked to douglas. I said why are you charging me more. He could not help I said I do not want to pay more please cancel my service. He said sorry you will have to talk to our cancellation department. Talked to nicholas operator id jx0 he said cannot do nothing. I said thank you please cancel my service. He said dish will send the box please mail the box and the dish on the roof has some thing called allan bf and the DVR plus the remote. I said are you sure I have to go on the roof he said yes we need that allan bf. I said are you sure because if I will fall from the roof that is not good and why will I have to go on the roof when I did not install the thing there. And why will I have to pay to ship it back. I said I need to talk to a supervisor. He put me on hold and then said he is going to make an exception and not charge me for that dish part on the roof. I said I need to talk to the supervisor. But no he would not listen. Cancelled my account on the spot. I have already paid till 04.01.10 But no he shut down the programs with one click. Thank you mr. You showed me you are the boss. And than he hung up on me.
I called back to dish. Talked to billing department super curtis operator id hf1 in Ohio. Told him what happened. Asked him to connect me to the cancellation department. He was nice and apologized to me and connected me to Texas. Talked to julio operator id qul told him straight I want to talk to a supervisor. He asked me for a phone number which I gave him. Asked me if I was calling regarding the allan bf I said need to talk to a supervisor. So here we are 1hour 02 minute :33 seconds and holding and I am still going to hold until my battery dies in my cell I have my cell phone bill to prove it no supervisor and I am going to hold here. This is America not china wake up dish this is your customer service. I do not need even free service from you for my life thank you.
Never do a contract with dish other wise be prepared to pay more than what you have been quoted. Even if you decide I am wrong have them give you in writing and thank yourself not me for doing that.
Think first America before doing business with Dish Network you are smarter than that
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