Midwest Airlines Complaint - Midwest bad customer service
Outbound from Milw. to Orlando was OK. Half hour late due to light snow, I can understand. However, the return trip was unacceptable! I made reservations in October for my March flight - had seats reserved for my family of 4. Arrived at airport 2 hours ahead of scheduled flight and was given 4 seats, but scattered around the plane. My children were seated rows and rows away from us in middle seats next to strangers for a 2 1/2 hour flight. Strike One. Was told to speak to the guy at the gate. Guy said (no lie) "I didn't make these reservations - it's not my fault". No help at all. I could talk to other passengers and see if they would switch. Strike Two. 30 minutes after scheduled departure time, no information given about reason for delay. Went to ask unhelpful guy. He told us that maintenance was needed. 60 minutes after scheduled departure time, still no information given about reason for delay. These people had an intercom, and did not use it. The only way to get even the slightest information was to go up to the guy who was not "responsible for the problem". Passengers started to go up one by one and ask questions. Finally, an announcement was issued that a previous passenger had "ripped up an armrest and it needed to be fixed". Maintenance had been called. Strike Three, Four and Five. Anyone here who can problem solve?????? How about offering a single passenger a free ticket on the next flight? How about giving us information??? How about duct tape? 90 MINUTES LATER WE TOOK OFF. ALL FOR AN ARMREST?? By this time (10:00 pm - flight was scheduled at 8:30 pm) my kids were NOT in the mood to sit by strangers. Midwest sucks - not for the problems they experienced, but for how they handled them.