Charter Communications Complaint - Charter Very Poor Customer Service
SAINT LOUIS, MISSOURI -- In my entire life Charter has been the worst company I have ever delt with. Their cable TV service is terrible. I have had techs to my house at least 20 times because I have been complaining about the tiling and picture cut offs for 3 years. Charter has checked my house wiring many many times and can never find a problem in my house yet they say there is no problem outside my house anywhere or along any 15 year old coaxial cable that runs hundreds of miles through Michigan. But every time I call and complain that the digital signal is tiling 8 times an hour they want to come into my house and blame it on my wiring. Charter will never admit that it is because of their system and cable. Not only that their attitude is very plain. If you don't like our service than don't use it. Very POOR customer service. I ahve had some techs from Charter tell me the truth about their problems. The teck atated that " Our lines are old antiquated coaxial cable not good for digital signals. And Charter will not invest their money in replacing them". Charter will have 10 year contracts with each township to become the only cable service in your area so their attitude is " we are the only game in town so love it or leave it". If you have Charter service and you are experiencing tiling ( that is when the picture breaks off and comes back in little squares then you have tiling. And if you think Charter is going to fix that problem then you believe in the Easter Bunny. And if you do have problems that Charter will not correct then you must complain to the Missouri Attorney Generals Office at 573-751-3321 where Charter is located. Also complain to the BBB in Missouri at 314-645-3300 or 314-584-6721. And here is a phone number that Charter will not give out and that goes to a Michael Henry at 864-297-2248 ( Excecutive Escalation Mgr in Simpsonville SC). If you just call the normal Charter phone number you will go nowhere, believe me! Also file a complaint with your local township superviser and let them now that Charter TV cable service is very poor. I am currently working with my township to get Charter out of my area. Because they refuse to fix the problem and I am paying over $100 a month for cable TV service.