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Ecost Complaint - Terrible!
Complaint
Absolutely TERRIBLE service. Ordered a refurbished HP All-in-one PC from eCOST. Computer arrived with scratched screen. In addition, there are lines of dead pixels on the screen. Called eCOST right away and was told that it is normal for refurbished products to have scratches. These scratches are on the right hand-side of the screen and are interfering with my ability to use the computer!! Then I was asked to call HP and have this computer serviced by them. HP informed me that they would have to charge me a significant fee of hundreds of dollars if I were to bring PC for service since they are not responsible for scratched screen. Called eCOST and asked for replacement. Asked to call HP again and so on… After MULTIPLE calls to eCOST was asked to email pictures of the scratches and lines. Immediately provided. Called again only to find out that my request to return was denied again. American Express, here I come. DON'T EVER BUY PRODUCTS FROM THIS COMPANY
Comments:
Posted by Skye on 2010-03-27:
According to their return policy, they want you to contact the original manufacturer if you have problems, which you already did, and its going to be very costly. What a pain. Is it to late to just return the entire order? Seems like it's not worth ordering refurbished items from them, due to the fact, in the end, you will pay as much as if you had purchased new. I can understand wanting to buy refurbised to save some money, but who wants a scratched up monitor??
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