Ecost Complaint - Terrible!
Absolutely TERRIBLE service. Ordered a refurbished HP All-in-one PC from eCOST. Computer arrived with scratched screen. In addition, there are lines of dead pixels on the screen. Called eCOST right away and was told that it is normal for refurbished products to have scratches. These scratches are on the right hand-side of the screen and are interfering with my ability to use the computer!! Then I was asked to call HP and have this computer serviced by them. HP informed me that they would have to charge me a significant fee of hundreds of dollars if I were to bring PC for service since they are not responsible for scratched screen. Called eCOST and asked for replacement. Asked to call HP again and so on… After MULTIPLE calls to eCOST was asked to email pictures of the scratches and lines. Immediately provided. Called again only to find out that my request to return was denied again. American Express, here I come. DON'T EVER BUY PRODUCTS FROM THIS COMPANY