King of Swords Complaint - Thieves
MARIETTA, GEORGIA -- Ordered a product from this company that was supposed to be in stock, waited got the order confirmation and proceeded to wait for delivery, after 10 days I still had not even received something to say that they had shipped the product. I then sent an email asking what my delivery date would be, I received an email, which was so blunt and offensive, basically it told me to wait until I get it within the specified time frames posted on their website, "providing it was in stock". It then went on to tell me they sell over 7000 products and they don't stock everything so the customer has to wait for them to order it and get delivery, if it's available. they
Now maybe I'm a stickler for the small things but,
A: It was supposed to be in stock.
B: They charged me when they didn't even know if they could get the product.
C: you NEVER blame the customer for ordering from you.
Anyway, I waited until the "correct" time frame for delivery which was well after what they stated it would be. (This is due to the fact that they charge your CC, then after whatever time period they "update your order to be accepted, and they keep doing this btw, and at that point is when they say the order was finally placed. At that point they have had your money for anything up to 3 weeks and you have not had delivery or even confirmation they have the product available).
So in the mean time I notified my CC for fraud and they are monitoring the card/company.
After another 2 weeks past supposed delivery date, I officially canceled my order and surprisingly enough, received an e-mail stating my order was canceled and I would get a refund ASAP.
To this day it has been 6 weeks, my CC company has issued a fraud chard against this company, I have had to complain to the Better business bureau regarding this company.
DO NOT PLACE AN ORDER FROM THIS COMPANY, and IF you do, PAY with a CREDIT CARD not an ATM card as those charges are difficult to get back, and you will have to eventually try to reclaim your funds as the BBB has had MANY complaints about this company.