Advantage/Hertz Rent a car Complaint - I was double billed for my car rental from Advantage in Orlando Florida
ORLANDO, FLORIDA -- DO NOT RENT FROM THIS COMPANY! I picked up a car from them at the Orlando airport on 3/19/10. First of all it took the shuttle bus almost an hour to pick us up from ground transportation. They did try to force the extra insurance on me but I held my ground and declined. The car I rented was not bad but I made sure I gave it a thorough inspection and filled out the damage report slip and handed it to the guard before pulling out. The kicker is this. I used my debit card to reserve the rental. When I returned the car I went to the counter to ask them to put the charge on a different credit card. They did but they also charged my original debit card. They double billed me for the same rental. Of course I discover this on Saturday when their customer service is closed. When I call the location directly, the call is routed back the 800 number. This is a joke of a company. I'm surprised that Hertz would put their name behind such a mom and pop operation.