Raymour And Flanigan Complaint - Do not stand behind their products
LANGHORNE PA, PENNSYLVANIA -- My recliner is just over one year & I noticed when someone sat on it that the bottom of the back went down in proportion to the front. After turning it over I saw that there was one piece that was missing. On the bottom of the wood part of the chair are 6 holes where this one is missing from. This part just snaps into the round plastic piece which allows the chair to spin.
After speaking to the manager of the Oxford Valley Store in Langhorne, Pa she told me that since I had the chair for over a year that it was out of warranty and would need to send a technician out to the house for $45.00 to fix it. I can pop the piece into the empty hole myself. The missing piece can't cost more than $2.00. Yet they will not send it to me.
She tells me that they would not know what part it is unless the tech. came out.
You mean to tell me that they do not have the spec's for this item so they can order the part after the tech. comes to the house? How do you think he will know what to order then? Maybe he has a crystal ball.
I have brought furniture from Raymour & Flanigan before. They had to come out and fix my couch. That tech ruined the fabric & they had to deliver me another one. That one had to be fixed also. The lounge chair that is a part of the set is sqeaking & I believe that the wood frame is cracking. My husband weight is 160 & I am 140 (not heavy enough to crack the furniture.
"Your number one with us". "Our customers are not dependent upon us we are dependent upon them". What a bunch of crap.
I have a bedroom set from Mealeys. It was ten years old when I needed some plastic pieces for the underneath part of the draws. Them mailed tham out to me along with extra ones no questions asked.
What a racket they have going on. Great for return customers!
Here is what really bothers me. The piece is large just a bit smaller than a golf ball. It had to be delivered to us that way because there is no way that we could have walked by it without seeing. The store manager thinks that I should have known this at the time of delivery. Who turns their furniture over? We don't. We may move it to vaccum but there is no reason to turn it over unless it needs to be repaired.