Philips Electronics North America Complaint - Philips DVD Recorders aka Complete Junk
I made the horrible mistake of purchasing a DVD Recorder from Philips. At the time (18 months ago), it was their top-of-the-line model. The unit worked for 18 months, and then died. I contacted Philips, who advised me to take it to an authorized repair facility. I did so, and was advised by the facility that they see this model all the time, always with the same issue...the part that does the recording constantly fails. I was told that this facility has repaired these units, only to get it back a month or so later with the same problem again. I purchased the unit new for 750.00. The repair estimate was 400.00, which is the same price as a new unit now. I contacted Philips, requesting that they stand behind their product (since it didn't even last 24 months) and I was told that they wouldn't do anything for me. I assured them that I would continue to purchase high-end electronics in the future, but that they could be sure that I'd never purchase Philips again. If you want to pay premium prices for electronics and get about a year's use out of them, then be sure to buy Philips. They obviously produce substandard products, and once they have your money, they are completely uninterested in standing behind their products. And if you can find someone in support who can actually speak English, you're doing better than I did, because the only people I ever reached knew about four words of English, usually "I can't help you".