AT&T Informative - AT&T Internet Charge 'Error' On Your Current Statement
I got a postcard today, announcing that I am eligible for a payment from the Settlement. AT&T's records showed the speed of the DSL service was limited to a rate below the maximum rate of the plan.
Settlement comes out to $2.90 per month of my service. Ok...I filed my claim for a check to be sent to me when it all gets settled and done...I had the option to have it credited to my bill, but I want the check.
Anyway...here is the warning for those who have AT&T DSL Service....
I got that postcard in the mail today and I also got my Phone/Internet bill. I noticed my Internet service increased by $3.00 from last month's billing.
I called to find out why, the CSR said, "Oh, we had several customers call us about that ERROR, I will have it credited from your bill"...
Hmmmm...they have a proposed settlement for $2.90 a month and at the same time, my bill increases at $3.00? Could that POSSIBLY be the way they plan to make up the money they are losing in their settlement? How many people won't even notice the extra $3.00 increase? And for those who will notice, they will just say it was a error and deduct it?
READ YOUR BILL!!!