Continental Airlines Complaint - Is Continental a large Non-schedule airline?
My wife, son and daughter in law took a trip to Europe to visit some relatives. The Customer Service Agents did a stellar job to get them to their destination, except for "attitude hell" in Heathrow, they made it to their destination albeit not on time. My wife remained for a longer period, then the following took place, 1) her arrival in the US was changed from Newark to Houston, which we thought was great as it was much closer to her final destination in San Antonio. On the departure date, she went to the overseas airport, checked it and was given a boarding pass for a flight to Houston and then to San Antonio. Life is good, except my sister in law notices that the flight does not go to Houston any more, it terminates in Newark. So an agent had to track my wife down and changes the boarding passes. Then comes the arrival in Newark, the love of Continental's life, a plane change, however, the incoming flight is NOT ON TIME. Ergo another hour in the Newark terminal. I have traveled thru Newark several times and have had "Mechanical Delay" every time I have been there, which means schedules are tossed out and delays occur. 2) the alleged incoming arrival delay will cause her to miss another flight and we can only hope she will arrive in San Antonio the same day. Why Continental has a strong bond, yea love affair with Newark is beyond me. Of course the travelers will never know why the plane, which obviously was in good repair as it was in the air, had a schedule changed to land in Newark. Could it be that Continental would have actually met a schedule if they had gone to Houston? Finally 3) as a result of stopping in Newark, having another (although not unusual delay) my wife was removed from Business First to coach for the trip across the US. Way to go Continental!