Time Warner Complaint - Time Warner is the worst company in the world!!!
Time Warner is the worst company in the world! Stay away from them at all cost! Their customer service reps are rude and they don't even care if your frustrated. Every person at Time Warner blames another department and no one takes responsibility. Every time I have had a problem with their service, installation or anything they just say tough!
I live in NYC in an area where their is no other option because satellite doesn't work. They know this and they couldn't care less that you are unhappy! I actually had a customer service representative say that he has liberty to give me a discount or free channels to compensate me for my trouble, but he said that he doesn't feel that my situation warrants it! What was my trouble? No service for two weeks! Not to mention they promised and scheduled appointments to come to my house but both times they didn't come and didn't call me to tell me that they weren't coming. I stayed home all day twice and nothing! Yeah - my situation is just a regular occurrence to them!!!
Oh yeah, and I didn't mention the hours I have spent on the phone, and the hours I have spent in their customer service office!
My situations is still not resolved and they all blame it on someone else!