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H & R Block Complaint - Handling of Income Tax PreparationPerson - Personal Income Tax Preparation and Handling finished product

Personal Income Tax Preparation and Handling finished product - Complaint
Review by lint on 2010-03-28
IOWA FALLS, IOWA -- On February 8, 2010 at 9:00 A.M. we had an appointment with H&R Block office in Iowa Falls, Iowa. On Saturday we took our income tax papers that we had prepared to their office and left them with the receptionist stating that we had heard a big blizzard was approaching our area and at our ages 90 and 80 years of old we would not tackle the highway conditions on Monday should a blizzard occur. That did happen. We had an appointment with Cynthia McDonald, Chief #14159662583643, who has previously handled our account the past four years. Now, I have been an avid customer of H&R Block for over twenty years, starting in Bentonville, AR. but never have I received the handling of my income tax this year in this fashion. We assumed she would use our time slot to compute our tax, everything was in exact order as she had received in prior years. On Feb. 16th I suffered a massive heart attack and was hospitalized for eight days. My wife, Mary, called over to H&R Block in Iowa Falls, Iowa to see if the tax papers had been completed, they HAD NOT. Finally, on Feb. 24, 2010, Cynthia called our home at 4:30 P.M. to inform us that the taxes were completed, our fee was $275.00 and they were to be filed electronically so that we could receive our refund in short fashion. We went to the office on February 25,2010 at 11:30 a. m., my wife, Mary, brought the prepared tax report to the car so that I could the instrument, returned the papers to the person in charged named, Linda, where my wife signed them, she stated the charge, $275.00 and they would be filed electrically and we would have our refund by the 10th March. My wife, Mary, checked with the Ackley State Bank, here in Ackley, Iowa twice during this month of March and no refund. Finally, on March 25th, 2010 at 3:30 P.M. Mary called H&R Block to see if they had filed the tax report, after about ten minutes delay they had checked and the return was still "hanging" on some hook and had not been sent in electrically. The question was asked how could this happen and they reported hesitantly, "Well, it was our mistake not to look". Well, great here I am 90 years old, had a massive heart attack with only 20% functioning, wanting to get my personal matters taken care of and in order and a MISTAKE like this happens in one of your "so-called" functioning offices. We demand to have our money given back to us and to report this so called "slip up" in your office in Iowa Falls, Iowa. As I stated before, I have been a customer with H&R Block for over twenty years, almost thirty years now and never have I had this kind of treatment and happenstance. Linton Rudolph Lehrer and wife Mary Elizabeth Lehrer, 1214 3rd Avenue, Ackley, Iowa 50601 Telephone Number 641-8547-2056.
Comments:
Posted by Dryad on 2010-03-28:
You probably do not want that much personal info to be posted here (home address and telephone no).
Posted by warddw1526 on 2010-03-29:
Unfournately, mistakes happen in business every day, just as in life. However, getting your fee back (or at least part of the fee becuase they did complete the work), is more than reasonable in my eyes.

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