I had a what so far has turned out to be a minor, incident yesterday morning when a school bus pushed me off the road and kept going. After calling the police (who did not show up for 15 minutes and then did nothing) I called the 1-800 number on my card. I've now spoken with 3 people at Progressive. Each conversation begins with "Are you all right? You're not hurt, are you?" Followed by "Are you safe where you are?" I have not had many accidents in my life, thank the universe, but the 2 that I've had in which I had to deal with insurance company, left a very bad taste in my mouth.
I am SOOOO surprised and appreciative of the help and response from Progressive starting with the first phone call, right through to my dealing with the adjuster.
Kudos Progressive. I'll be telling all my friends and family.