CitiBankNA Complaint - Just Another Expendable Customer
I discovered all of these stories AFTER my mom informed me that we had become an unexplained canceled card victim of CitiBank this morning. I knew of their card shark like practices through situations my mom had encountered since she had a Visa through CitiBank and I had never had more than the oil cards with them. Sadly, I cannot say that over the last six years my family hasn't been a victim of medical hardships that lead to financial chaos both with me and my dad. With that said, Mom gave me her Conoco/Phillips and Shell Cards all that time ago to make certain that I always had availability to a means to put gas into my car since I live about 400 miles away from where I still consider home. I have diligently made the payments to the related CitiBank gas cards on time (I was one day late in February and I paid the late fee with that payment then, too), online where THEY knew in advance that I had scheduled the payment and in excess of the minimum payment during the last six years. My mom received a letter in the mail this week stating that CitiBank had closed the Conoco Card - after they had received the payment on time yet again this month, by the way, - with the explanation of not meeting their credit criteria. Funny how that just happened this year, isn't it?
Fortunately, I wasn't in need of fuel and discovered the fact when the card was declined like some, but to say that we are incensed is the understatement of the year! How much bailout money has CitiBank gotten from the taxpayers? Enough that I favored letting them go under or being taken over by the government since we all know how reckless and cavalier they had been during the same time period with their decision making that I was diligently making my payments to them! I am starting to get my feet back under me from the medical issues that I have faced physically and financially, but there is one thing vividly clear. I WILL NEVER be a customer to CitiBank again and they better start watching their pennies as closely as all of us have had to for so long. My smaller bank has been there for me over the years and green is still accepted everywhere I go. I don't believe there are enough Cadillac customers out there in America to help Citi's bottom line soar again anytime soon. Since there wasn't any government bailout for us, I hope these greedy pieces of garbage don't come with their hands held out again to the American taxpayer anytime soon. No bank is too big to fail, regardless of what these banker types choose to believe in their rarefied air. The ill will they have generated isn't exactly going to make the public at large cry if/when they fall flat on their faces.