Travelocity Complaint - My Birthday Ski Trip
Today is my birthday and I booked my BD ski trip to Utah a while ago via Travelocity.
I over slept this morning and arrived at airport for my American flight 40min before the deparature, but American would not let me check into my flights. They would not let me stanby for next available flight because I BOOKED FLIGHT VIA TRAVELOCITY. I was asked to call Travelocity to get help, but when I called them, a customer help agent was not able to help me because American Air would not allow me to stanby on any of sold out flights. I was told that either I pay $1500 for a brand new tickets or lose everything. I could not afford to pay $1500 for new tickets, so my birthday trip and $1600 I paid to in advance was gone. I called American Air and Hotel directly to see if I can get any credit for future trip, but they told me there is nothing they can do because I MADE A RESERVATION WITH TRAVELOCITY.
You can imagine how I feel right now on my birthday sitting in my house not being able to go on my birthday ski trip and lost $1600 just because I missed check in time by 30 seconds. Absolutely, nobody was willing to help in anyway. I have been using Travelocity for all my vacation booking for many years. I know I don't save much by booking through TRAVELOCITY. I will get similar price by booking hotel and flight directly with airline company and hotels, but I was using Travelocity for a bit of convinience. Today, I realized what a huge risk I was taking by using Travelocity. I lost everything on my trip because I booked through TRAVELOCITY. I know they warn us in fine print etc, and I am sure they are not liable for any part of my loss today, but this situation does not seem fair. They basically kept $1600 of my money for nothing because I missed my flight by 30 seconds. I just wanted to warn every body should know what you are risking by using Traveocity.