Mimi's Cafe Complaint - Never again!!! - wait staff
The last two times I've been here, something has gone wrong. Visit 1: I ordered some buttermilk pancakes. After a forty-five minute wait, they arrived. But I was shocked to see that the middles of them were basically raw batter--the pancakes were seriously undercooked!!! Management did give us our meal free plus a free appetizer on our next visit, so I just let it go as a one-time problem. Well, it wasn't. Last night, I went back there with both my parents and an aunt. This time we had more of a service problem. My dad ordered a spring mix salad, but he is allergic to spring greens. So, he requested that those be replaced with iceberg lettuce or some other lettuce. The waiter said no problem. My mo ordered the Turkey Ciabatta sandwich, but she requested that the sandwich have no tomato. The waiter again said no problem. When my dad's salad came, it had spring greens in it!! MY DAD HAD SPECIFICALLY ASKED FOR NO SPRING GREENS!!!!!!!!!!!!!!!!!!! Well, the waiter took that salad back, and the new one did have lettuce instead of spring greens. My mom's sandwich arrived, but guess what? They ignored her request for no tomato! Luckily for the waiter, my mom is a nice person about these things. She simply took off the tomato rather than send the sandwich back. My meal was totally perfect. Dessert was another fiasco. My aunt had originally ordered the tripple chocolate brownie, but she suggested that I eat her dessert because that way I could get dessert for free, and anyway she didn't really want dessert. Well, my favorite dessert there is the bread pudding, so my aunt agreed to change her order. So, we all order different desserts, and she does ask to change to a bread pudding. Well, we waited a total of about twenty minutes, and had to ask our server three times, but our desserts finally arrived. Well, the bread pudding was not there, but what was brought to the table was...A TRIPPLE CHOCOLATE BROWNIE!!!!!! At this point I was mad, but I managed to stay polite. I said, "Could you please replace this with the bread pudding? I think we asked to change our order." We did get our bread pudding, but I've decided to never step foot in another Mimi's Cafe again. Thanks for reading, M. P.S. Our server refused to honor our free appetizer coupon as well!