Federal Express Corporation Complaint - Loaded Fraudulent Charges & Equipment Destruction
MEMPHIS, TENNESSEE -- I am a blind business owner and requested assistance with shipment of my office equipment November 2009 from Texas to Colorado. The agent on the phone said she had no problem assisting me and there would be no charge for the help since I was visually impaired. I requested the shipment be sent to my office receiving station in Colorado and the company refused to deliver to a competitors address. I made arrangements for the shipment to be delivered to FedEx Express. Later it was discovered Ground Drivers made snide remarks about shipping hear as well.
The order was placed for the equipment to be picked up on Tuesday November 17, and I waited all day, and no one showed up. I called in around 6:00 PM to be informed they would not come until next day.
On Wednesday the driver finally showed up with no help, no dolly and attempted to move my equipment from my home office to his personal vehicle as advised by one of my neighbors who was helping me. Rather than having my equipment damaged my neighbor retrieved my personal dolly from the garage and then returned when driver finished loading. All cartons were labeled and ready to go when driver arrived.
I contacted again and requested a second shipment on Thursday and this time they sent two drivers who proceeded to take boxes at random rather than what was marked for shipment. They were unprofessional and very rude.
After shipping my equipment the trouble began firs there is a box stolen from my shipment containing valued electronic equipment and then there was destruction of CCR TV used by me and my staff who are all blind. We submitted a claim for damaged goods and was insulted again by James who works at the local office stating that FedEx would not honor a damage claim from my business.
I am refusing to pay for delivery until they replace all my damaged goods, make the invoices correct and cease attempting to charge me with service I did not order.
They are attempting to charge me with Call Tags never requested.
They are charging return charges that never occurred
And then there is the damage of more than $5,000 of which they have made a trivial payment in the amount of $400.
I will be cancelling service with this company after 20+ years and will use the competition as I refused to be abused and subjected to predatory practices because I am blind.
As a business owner and shipper it is my choice where to have products delivered business to business not Federal Express Ground.
It is my right to file claims for damaged goods due to poor handling of clearly marked goods.
It is my right to receive quality service and performance as a blind person just as if I were sighted. It is time business stop attempting to take advantage of visually impaired business owners.
Seems strange they would lie to public "FedEx is committed to providing outstanding customer experience, to being a great place to work, a thoughtful steward of the environment and a caring citizen in the communities where we live and work. At FedEx, we are passionate about sustainably connecting people and places and improving the quality of life around the world:". This quote is from their website. How can it possibly be true if this type of customer treatment is to be allowed.
FedEx Customer Relations