Hilton Hotels Complaint - Advanced purchase scam artists without any compassion!
We recently made reservations online for the Capital Hilton in DC. After discovering they were under construction and calling to inquire the extent of the construction currently I was told that maybe they could get me a better rate if I stayed there amd that the comstruction was only from 9 am to 9pm each day so I was transferred to reservations and was told about an "advanced purchase rate" which would lower the rate by 25 dollars each night, saving me $75 and considering the parking rate there was $40 per day I thought this was an ok deal barring there were no emergencies, however, my Father became sick and we had to change out plans. After on the phone on hold waiting for 2 hours on 2 different occasions (I hung up the first time because my phone died) I got through and was told that I would have to fax my Dad's hospital addmitance papers or discharge papers to them and it would go into a review process before I was refunded my $435.04! What a scam. My husband travels frequently with his job as a pilot and he will no longer be staying in any HIlton property. How inconsiderate and cruel these people are. NEVER buy an advance purchase rate unless you are willing to gamble hundreds of dollars away by these thieving idiots!