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Courtyard by Marriott Complaint - Worst Hotel Stay Ever! And I Travel/Stay In Hotels Quite Often!! - Management, Customer Service, Faulty/Dirty Room
Management, Customer Service, Faulty/Dirty Room - Complaint
MARINA DEL REY, CALIFORNIA -- I am still in the midst of the worst hotel stay of my life. I have left msgs. for both the front desk mgr. and the general manager about my complaints/concerns, and NO ONE has contacted me back. My room is ice cold even with the heat cranked up high-I had asked for a king and got a double so I'm lucky to have extra blankets! The tub doesn't drain, the faucet leaks, and worst of all, the showerhead isn't tightened and got the entire bathroom and towels wet. Ive spent as little time here as possible, but due to the issues, have slept very poorly. My room wasn't cleaned-i guess because I had to sleep in the other morning as I was freezing! The front desk has not been either friendly or accommodating in the least. I just stayed at a Marriott Courtyard in Seattle in Oct/Nov, and it was nowhere near as bad as this place. I'm writing several bad reviews on multiple travel and review websites, and I will also be pursuing a full refund for this stay. I guess since I booked it through Priceline it will be more of a challenge, but this place has made my trip horrible!!! I am so upset and unhappy! No one, even if they book with a discount, as I'm sure most of the guests have given the state and disrepair of this property, should be treated so poorly. I will be writing letters to the corporate office, Priceline, my bank, and the BBB, as well as potentially taking further action if warranted I'm sure this email will also be ignored, but I will be taking all of the actions as described above. I have one more night in this hellhole and then I promise you I will make sure every possible consumer watch site, hotel review, travel site, yelp, citysearch, etc... hears about my stay.
It would be nice if someone here gave a crap about their job and one of the managers or front desk people actually responded to my complaints and offered solutions. I am so angry and disgusted, as well as exhausted, sick of freezing in this horrible room and the lovely insomnia from it all!
It would be nice if someone here gave a crap about their job and one of the managers or front desk people actually responded to my complaints and offered solutions. I am so angry and disgusted, as well as exhausted, sick of freezing in this horrible room and the lovely insomnia from it all!
Comments:
Posted by RowdyRetailer@hotmail.com on 2010-03-29:
Why dont you just check out and go somewhere else?
Posted by Marymc on 2010-03-29:
I was thinking that myself, Rowdy, but maybe they have already paid in full (Priceline being mentioned) and can't afford another place or don't want to spend any more for whatever reason. It does sound like a bad situation and the hotel really should be doing something to help this person out. I think if I were that miserable, I would definitely be looking for another place. Travelzlotz, I hope you are able to get this resolved soon.
Posted by azspots on 2010-03-29:
Go to the front desk and DEMAND to speak to a manager. They (the hotel) do not want a guest causing a stink in their lobby.
Posted by PepperElf on 2010-03-29:
i'm suddenly reminded of the scene from "French Kiss" when Meg Ryan's character starts hitting the little bell thing at the concierge's desk...
Posted by superbowl on 2010-03-29:
I often wonder if the nicer chains do in fact dump the people from the discount 3rd party web sites into their worst rooms? Every desk agent from every hotel knows which are the best and worst rooms at every property.
Just another reason to book direct and use your honor's program to let them know you are a regular.
Just another reason to book direct and use your honor's program to let them know you are a regular.
Posted by PepperElf on 2010-03-29:
or... it's possible the 3rd party agencies get the worst rooms on purpose
as perhaps a means to cut costs?
as perhaps a means to cut costs?
Posted by Marymc on 2010-03-29:
superbowl, once, to save money on a weekend trip, I booked with Expedia at a Hilton in Boston. We actually received a newly renovated room at a much discounted rate. Turns out the hotel was fully booked too. We arrived early, which I'm sure helped. I had asked for a suite, but was given a smaller corner room instead. The suite they had left wasn't renovated, but they let us see it anyway. We chose the smaller, much nicer room. They knew exactly which rooms they had left.
I do agree with you though. Direct reservations are probably best for the most part. We may have just been lucky.
I do agree with you though. Direct reservations are probably best for the most part. We may have just been lucky.
Posted by superbowl on 2010-03-29:
Mary, same type of situation with us. The Wife wanted to try Priceline and booked a 5 Star in San Diego. She got the Hyatt by the Gas lamp District for $99.00 on a Saturday night. When we checked in the clerk said we owed nothing but she needed a credit card, OK not a problem but I asked if she could see how much we paid. She said no, only that the room was 100% paid. We asked if we could use our Hyatt Passport and she said absolutely. When she saw our Passport level she said we could upgrade the room for $20.00 more as the hotel was not full.
We ended up with a top floor mini suite, two walls were all glass with views of the bay as far as you could see. The rack rate showed $525.00 on the back of the door.
I feel Hyatt really stepped up to allow that clerk to do that. On the way out to a great dinner in the Gas Lamp I went back by the desk and slipped a $20.00 into the girls hand and said THANK YOU!
Funny part is we have not used Priceline since, LOL...
We ended up with a top floor mini suite, two walls were all glass with views of the bay as far as you could see. The rack rate showed $525.00 on the back of the door.
I feel Hyatt really stepped up to allow that clerk to do that. On the way out to a great dinner in the Gas Lamp I went back by the desk and slipped a $20.00 into the girls hand and said THANK YOU!
Funny part is we have not used Priceline since, LOL...
Posted by Marymc on 2010-03-29:
That's great, superbowl. Sometimes it works out! I haven't used it since either, lol. But, maybe for a short weekend that you don't have to book too far in advance, it can be a good thing, like we found out. For a short stay, you wouldn't be out too much anyway if things went bad, but for a long one, I wouldn't chance it!
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