Courtyard by Marriott Complaint - Worst Hotel Stay Ever! And I Travel/Stay In Hotels Quite Often!! - Management, Customer Service, Faulty/Dirty Room
Management, Customer Service, Faulty/Dirty Room - Complaint
MARINA DEL REY, CALIFORNIA -- I am still in the midst of the worst hotel stay of my life. I have left msgs. for both the front desk mgr. and the general manager about my complaints/concerns, and NO ONE has contacted me back. My room is ice cold even with the heat cranked up high-I had asked for a king and got a double so I'm lucky to have extra blankets! The tub doesn't drain, the faucet leaks, and worst of all, the showerhead isn't tightened and got the entire bathroom and towels wet. Ive spent as little time here as possible, but due to the issues, have slept very poorly. My room wasn't cleaned-i guess because I had to sleep in the other morning as I was freezing! The front desk has not been either friendly or accommodating in the least. I just stayed at a Marriott Courtyard in Seattle in Oct/Nov, and it was nowhere near as bad as this place. I'm writing several bad reviews on multiple travel and review websites, and I will also be pursuing a full refund for this stay. I guess since I booked it through Priceline it will be more of a challenge, but this place has made my trip horrible!!! I am so upset and unhappy! No one, even if they book with a discount, as I'm sure most of the guests have given the state and disrepair of this property, should be treated so poorly. I will be writing letters to the corporate office, Priceline, my bank, and the BBB, as well as potentially taking further action if warranted I'm sure this email will also be ignored, but I will be taking all of the actions as described above. I have one more night in this hellhole and then I promise you I will make sure every possible consumer watch site, hotel review, travel site, yelp, citysearch, etc... hears about my stay.
It would be nice if someone here gave a crap about their job and one of the managers or front desk people actually responded to my complaints and offered solutions. I am so angry and disgusted, as well as exhausted, sick of freezing in this horrible room and the lovely insomnia from it all!