Discount Tire Complaint - Once they have your money...
NORTON SHORES, MICHIGAN -- Purchased new tires from Discount Tire (Norton Shores, MI). New tire purchase comes with free rotations, balance, etc... . 1st rotation, I called ahead, was told rotation would take 20min. but actually took 1.25 hours, so I had to shuffle that days appointments (inconvenient, but not too big a deal). Plastic lugnuts that hold wheel covers on were stripped by service technician, which in turn caused one wheel cover to fall off (damaged). Radio station was changed and volume up very loud. Called D/T... no response. Emailed D/T... no response. I will pay for my 2nd rotation to be done someplace else. Once they have your $ they're satisfied... but you may not be.
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