Texas Power Electric Company Complaint - Texas Power Electricity Company Is Out For Themselves
ARLINGTON, TEXAS -- I signed up with Texas Power about 2 years ago, I've hated it ever since but find myself stuck. I can't really afford to pay a deposit elsewhere right now and regret ever switching to Texas Power. They give you 2 extensions a year, 2 A YEAR! The extension is only for 7 days, there are NO EXCEPTIONS, NONE ZERO!!!
In November of last year, 2009, I paid my bill 1 day late, my cut off was due for the 3rd and I paid it after midnight making it the 4th. 3 days later, on the 7th, THEY DISCONNECTED MY POWER. I called and they said that it was my fault for paying it late, never mind the fact that I ALREADY PAID MY BILL. I spoke to 4 agents before I finally got an agent that said that I was NOT at fault. They fought with me on not charging the disconnect fee but finally after 2 hours of fighting with them, reversed the fee. My power was cut off at 2:30pm and was not restored until 9pm. I ended up spending $30+ on dinner out for my family of 6 for fast food. 2 of my fish ended up dying 3 days later.
This company could care less about its customers, all they care about is getting their money.
By the way, they have a $300 deposit from me, the bill I was paying was $225.