Maytag Corporation Complaint - Maytag Neptune Washer Complaint
BENTON HARBOR, MICHIGAN -- We purchased a washer dryer combo in September 2005. Immediately we discovered that the drying center was a very fine product and the washer was a complete nuisance. The washer makes enough noise to be heard throughout the entire house. It rattles and vibrates at an incredibly high decibel level and walks across the floor. I purposefully bought them from a Maytag store in order to receive the best service if I ever needed it. We had Maytag service out repeatedly at first and they gave us many reasons for the problems; the legs hadn't been installed correctly, the washer hadn't been installed correctly, the problem was our house, they couldn't make it stop (it was a new design and we just had to live with it). The Maytag store people advised me to complain to Maytag. What? I thought I was already talking to Maytag. Having paid top dollar for what I presumed would be a top quality washer I resolved right then to avoid Maytag products and advise others to do the same so as not to fall into the same position.
As I sit here, listening from two rooms away, to our Neptune washer that sounds like a helicopter spooling up, I am glad that the six major appliances we have purchased (for different houses) since then haven't been Maytag (or Whirlpool products) and I haven't had any problems with those six appliances either.
Now, we just have to live with this washer until it dies (because I will not fix it).
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