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Portrait Innovations Complaint - Does Separate Households Not Count

Complaint
Review by Quen4 on 2010-03-29
HOUSTON, TEXAS -- I recently visited Portrait Innovations in Houston, Texas. We were there to visit my son's dad. I decided while we were there, we were going to take our family pictures. My family pictures include myself and children. My son's father also wanted to have pictures done of himself, my son, and his daughter. Well, my son and his father had their pictures done before my family. When it was my turn I was told we did not qualify to get the package offer with any pictures with my son in them because my son already had pictures done with his father and sister. I explained to her that we were there to visit his dad and we were not together. We still could not get the offer with pictures he's in. I don't understand.

We are two individual customers that happen to have a child together. We ended up not taking the pictures because I refuse to leave me son out and we ended up coming back home to find somewhere else to have our family pictures done.
Comments:
Posted by FlShopper on 2010-03-29:
What exactly was the package offer? Were any restrictions listed anywhere?
Posted by LadyScot on 2010-03-29:
It was probably a 'One per family or household' type of deal. And, well, when you have a child together, regardless of divorce, that child still makes you part of the same family.

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