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San Luis Hotel-Galveston Complaint - Bad customer service at San Luis-Galveston

Review by kollin on 2010-03-29
GALVESTON, TEXAS -- This place has gone down-hill on customer service. You pay a lot of money for a bad stay there. I was ready to go home so I could rest. Not recommended.
Comments:3 Replies - Latest reply on 2010-03-29
Posted by Anonymous on 2010-03-29:
What was wrong with your stay?

Please come back and elaborate.

Posted by Anonymous on 2010-03-29:
What makes them bad?
Is customer service non existent?
Are the rooms dirty?
Posted by Anonymous on 2010-03-29:
You'd think a four star hotel would have tremendous customer service. I guess this one fell way short. The bad thing anymore is that these indi-hotels populate all the trip adviser web sites with flowery glowing reviews. You base your pick on that only to find, well, the San Luis Hotel.

I've known a few people who have stayed at the San Luis Hotel. I don't know anybody who gave it a flowery glowing review.

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