American Express Complaint - Terrible customer service and a terrible company
I have been very careful with credit cards my whole life. As a result, I have an excellent credit score (776), but I don't have a huge credit history. Nevertheless, like most people, I am inundated with offers for new credit cards, but as I said, I am careful. I have had a corporate AMEX card for 5 years and I've paid it in full each month. I've also had a VISA platinum for 10+ years. So, when I finally decided to get a cash rewards card, I decided to go with AMEX Blue Cash, thinking that in addition to my credit score, they would see my good history with them and offer me good terms. However, the card they sent me has a credit line of $2,000 and an APR of 22%; I could get better terms by walking into Macy's and applying for a card.
I've called and emailed with AMEX for 3 weeks asking for someone (anyone!) to contact me and explain why they decided to give me such a raw deal. After 2 weeks, the accounts supervisor (Jerene Nelson) finally called and left her number on my voice mail, however, when I phoned the number I reached a sex chat line! It took another week for her to finally call me back and she was incredibly rude. I just don't get this company. I am a very, very careful credit user. I understand they are reigning in credit and hedging their risk, but to offer such poor customer service just baffles me.
Unfortunately, I'm not sure what I can do about it. They've already pulled my credit report, so if I go and apply for a different card so soon, that will affect my credit score. This is a real short coming of our system. We apply for a credit card without knowing what terms we are agreeing to. We can cancel the card but that hurts our credit score.
Given my interaction with AMEX, I would *NOT* recommend this company. I am planning to cancel both this and my corporate card, just as soon as I can *reach* any one at AMEX - I've been trying but somehow they always manage to have a problem with their phones. Really an awful, awful company! Do yourself a favor and select any other credit card.
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