DaimlerChrysler Complaint - Service
On March 15 2,010, I took our van in to replace what I thought to be a simple replacement of a cooling fan relay. A job I thought would be roughly 300.00 dollars. Once inside the shop, it was suggested that spark plugs be replace, which was coming up anyway. I allowed that, only to find that for some reason they pulled wheels and said that tie rod ends and bushings were faulty and had to be replaced. I am not a mechanic, so have to trust people.
The van was road tested after all this and yet they missed the real problem where the noise was at the rear wheel driver side.
I talked to two other mechanics and both asked why the wheels were pulled in the first place, since this was not what the van was brought in for in the first place.
The end result, instead of a bill for the relay and the spark plugs, I ended up with a bill of over 1,700.00 dollars. They now THINK the noise is a driver side rear wheel bearing that nobody picked up on in the road test.
The likelihood that we will buy another Chrysler product is slim to none. Something is not right here and we are very unhappy with whole event.
It appears that there will be an additional cost of another 300.00 plus dollars. Where does it end?
Thank you for giving us all this added expense. Bill Moore
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