Hyatt Hotels Complaint - General Rudeness - Security or Profiling
SAN ANTONIO, TEXAS -- My husband and I spent 6 days at the Hyatt Place San Antonio Riverwalk and are still bewildered as to the treatment we received.
I was constantly shadowed by stern looking women(2) who would look more at home in as prison matrons, than a hotel setting.
On Fri. evening of our stay on the way back from visiting friends at Fort Sam Houston, I asked to buy a Diet Pepsi in the lobby as there are no vending machines. My husband had not come into the hotel yet and I was alone.
I was treated as if I were a " Lady of Commercial Pleasure looking for a Good Time". I was very offended and yes I was a paying guest at this hotel.
On the next to last day as we came down to the Lobby a man came walking quickly around from the back and in front of us said to the clerk "Get her out of here when her reservation is over, don't let her stay any longer, I want her out."
I am 60 years old. Mother of 2, Grandmother of 4, Great Grandmother of 1.
Past Matron Order of the Eastern Star, Past Regent Daughters of the American Revolution, Past President Colonial Dames XVIIC, Dames of the Court of Honor etc.
What in the world made them think I was unsuitable to pass thru their Lobby!!!!!!!