Hyatt Hotels Complaint - General Rudeness - Security or Profiling

Posted by Dryad on 2010-03-29:

I've never been treated as a " Lady of Commercial Pleasure looking for a Good Time". What exactly did they do to make you think that?

Did you get your diet Pepsi?

Posted by madconsumer on 2010-03-29:

i would like to hear the other side of this story.

Posted by bearkatkitten on 2010-03-29:

Wonder what happened to make the hotel employees freak out about a 60 year old woman.

Posted by Great-Grandmother on 2010-03-29:

I don't know what I did, that is the point. Did I not understand their "High Security"?????

Posted by Ben There on 2010-03-29:

Did you try to buy a Pepsi from one of the bars or restaurants, or did you expect the front desk or concierge to sell you a drink?

Posted by Skye on 2010-03-29:

I've never heard that term, "Lady of Commercial Pleasure looking for a Good Time". What did they do, that made you think they were thinking this?

Posted by GenuineNerd on 2010-03-29:

A typical Hyatt employee trying to act snooty and uppity. The "Lady Of Commercial Pleasure" comment is a nice term for a prostitute...obviously the OP is NOT. She is a well respected grandmother, and Hyatt should not have treated her in this manner. Hyatt does have a reputation for being a hotel chain catering to the "carriage trade", or the Rolls Royce/caviar/champagne/mansion/yacht/country club crowd. Vending machines would probably be considered too "gauche" for a Hyatt. Most likely, there would be a "mini-bar" in the room, where you could buy a can of Diet Pepsi for $5, or go to a nearby supermarket and get a 12-pack for much less than that. Profiling is wrong, especially if the OP is of a different race, creed, or religion than the Hyatt staff (this wasn't mentioned in the original post, but that is how most profiling starts.)

Posted by Inat on 2010-03-29:

"yatt does have a reputation for being a hotel chain catering to the "carriage trade", or the Rolls Royce/caviar/champagne/mansion/yacht/country club crowd. Vending machines would probably be considered too "gauche" for a Hyatt" ------> are you serious? Hyatt is an higher-end, average hotel.

Posted by Ben There on 2010-03-29:

Hyatt Hotels are nice, but definitely not the "Carriage Trade". I would say most are 3.5 to 4 star.

I have actually stayed at this particular hotel and it is nice and I have never had any problems with the staff. I think we are missing some of the story here. The reason I asked who she asked for a drink as that might have a lot to do with the response. There are several places to buy a beverage in the hotel, not to mention a CVS right next door. However, if you ask the valet or concierge for a drink you probably will get a whimsical look and pointed to the nearest place that sells them.

Posted by Marymc on 2010-03-29:

I have to say, that is weird treatment. I wonder what they were thinking at Hyatt? Funny they would have the resources and time for people to follow someone around. Odd. Personally, I have never been denied a question asked of someone in a hotel lobby. I thought they were there to help. Did you make them angry in some way? If not, I think I would have found new accommodations if I was staying for 6 days and felt uncomfortable. Life's just too short.

Posted by Ben There on 2010-03-29:

Its one thing to ask the front desk where you can buy a drink, and another to expect them to go get one for you. I think we need the OP to come back and clarify this for us.

Posted by trp2hevn on 2010-03-30:

"On the next to last day as we came down to the Lobby a man came walking quickly around from the back and in front of us said to the clerk "Get her out of here when her reservation is over, don't let her stay any longer, I want her out.""
Did the man point to you when he said this? Could he have already been in the middle of a conversation with the clerk about someone else?

Posted by Ytropious on 2010-03-30:

How exactly were you treated like a "Lady of Commercial Pleasure looking for a Good Time"...that sounds intriguing.

Posted by Great-Grandmother on 2010-03-30:

Guess this was a low end Hyatt, bottled drinks are displayed in a cooler in front of the front desk,along with snacks. One walks into the lobby on the way to the elevator to their room. I in no way saddled my way up to a bar.. OK, when you are in San Antonio be sure to stay at the Hyatt Riverwalk Hotel, it is like no other Hyatt I have ever had the pleasure to stay in.
Thank you for your attention

Posted by bearkatkitten on 2010-03-30:

Great-Grandmother -- the next time you're ever in San Antonio... stay at the Marriott. That's where I usually go and it's lovely.

Posted by superbowl on 2010-03-30:

Wonder if it was how she may have been dressed during her stay?

Posted by bearkatkitten on 2010-03-30:

It's all about perception. She could have done nothing wrong, but some employee there didn't like something, or the way she talked or moved. If a 60 year old grandmother was treated badly at the Hyatt... I have no doubt in my mind, that I'd be treated just as bad... just based on people perceiving someone as a bad seed based off of looks.

Posted by Dryad on 2010-03-30:

Great-Grandmother, you still haven't answered this question. What did the staff do/say to make you think they were treating you like a " Lady of Commercial Pleasure looking for a Good Time"?

Posted by Dryad on 2010-03-30:

Did they ask you "how much?"

Posted by PepperElf on 2010-03-30:

i'm kinda curious to know what happened

i can't imagine any hotel treating a woman like a "soiled dove" just for asking to buy a soda
or why they would want them kicked out over it.

makes me wonder if something else had happened ...

Posted by Ben There on 2010-03-30:

So if you didn't go to the bar to order a drink, who did you ask?

Posted by GenuineNerd on 2010-03-30:

I was always under the impression that the Hyatt hotel chain was one of the "higher class" ones, but I now understand that Hyatt, like other hotel chains, have different types of hotels at different price points. Hyatt Place is mainly their "budget" brand. Other Hyatt hotels tend to be in the same class as the Waldorf Astoria or the Ritz Carlton...that's why I made those "hoity toity" comments in my previous post. Still, there is no excuse for this grandmother to be treated that way. I made my original post using an Ipod Touch, and did not read the other replies at the time.

Posted by Great-Grandmother on 2010-03-31:

Why were the "prison matron" looking security women following us (My 63 year old husband and I), around coming and going in the halls, why were the phones in our rooms disconnected, why were we the only people on the second floor. Were they doing that for our benefit?
Poor choice of hotel, without a doubt.

Posted by goduke on 2010-03-31:

Great-Grandmother, did you ever get a chance to talk to the property Manager and find out what was going on? Just curious. I've stayed at this Hyatt, and many of the other properties on the Riverwalk. They live and die by tourism and service, and I've always found it to be impeccable. Just kind of curious what the Manager might have said. Sorry it was a bad experience. Lots of other great chain and non-chain hotels on the banks of the mighty San Antonio river. Give one of them a shot. And stop by Rio Rio for a prickley pear cactus margarita.

Posted by Great-Grandmother on 2010-03-31:

goduke,no after seeing the fit, the man we assumed was the manager, was giving the poor receptionist at the front desk, we just spent the last night and headed on home the next day. I did not want it to be me that he was talking about.
If it had been someone else could he have not just called from his office. but he seemed to need to come out of his office and point me out!!! Obviously they did not find me harmful. They were embarrassed.
They were sweet ladies working at the reception desk.
Loved San Antonio the Hometown people were kind to us. A+

Posted by bearkatkitten on 2010-03-31:

Great-Grandmother -- If you ever decide to pay San Antonio another visit... might I suggest you stay at The Marriott.
Every year, when my father attended the Texas Choral Directors Association convention, we'd stay at The Marriott at the Riverwalk. It was a very lovely stay and always enjoyed our stay.
I hope you enjoyed seeing San Antonio regardless of your stay at The Hyatt.
I miss going there every summer, but now I didn't have to travel that far if I ever do go back.