PNC Bank Complaint - PNC Bank Sucks
PITTSBURGH, PENNSYLVANIA -- I was a National City customer and the bank was sold to PNC Bank. I received much literature and information assuring me everything would be the same as National City just a different bank. I thought initial this is cool its part of a bigger bank and maybe I could get some cool services because of that fact. The horror begins....
Incident Number 1 started when my online banking that was supposed to be a smooth transition and all my bills were supposed to be paid as usual...NOT. Well in fact my very large rent check for my business never got sent. So I get a call from my landlord to tell me it was never received. Well I've had it automatically sent for the past 2 years. I called PNC and guess what they have no record of it being an automatic payment although they said it appeared as though it was paid same time every month. So I called National City who informed me they had no access to the account anymore so there is basically no record of anything.
#2 I own 2 business so rent check number 2 shows up late...I file a complaint because National City had a guarantee but guess what I got no response...it went through some automated system and basically got told it was my fault.
#3 I had another bill supposed to be sent every month, again like above no record, never sent.
#4 I had my insurance bill sent, but they used old account numbers...It had up till the transfer been paid on time and from National City. It got sent back to me because the account numbers were no longer active.
#5 Login ID listed my name and home address and phone on bill payer checks rather then my business. They explained that is the way it was at National City but it wasn't that way at all.
#6 (2) Other bills that are sent every month same address both came back undeliverable. I looked at the addresses and they aren't even close to the address of where the bill was supposed to go.
#7 Called into PNC to ask where to find something online but I didn't have my account number. I could tell them everything else including tax id. They said they needed my account number no exceptions. So instead of helping me I was again left flapping in the breeze.
#8 Need account statements from last year which was available from National City but I guess isn't available anymore because PNC seemed to have lost everything from National City and I can no longer get any information or statements.
So I decided to switch banks....end of story I guess.