Hyundai Motor America Complaint - Deceitful People
CENTAL VALLEY, CALIFORNIA -- My husband and I traded our 2003 Land Rover Freelander for a 2009 Hyundai Santa Fe. That was the first big mistake! When we bought the Santa Fe we chose the option of having a rear DVD player installed for our grandchildren; under the impression that the dealership (Merced Hyundai which closed for business a month after we bought the SUV) was the one who installed the DVD player. We signed the dotted lines and wrote the check for the downpayment and went on our way. The DVD player worked twice since we bought it. Now it comes on, you can hear the sound but no picture. We tried to take it to Lithia Hyundai in Fresno, and what we were told was Merced Hyundai used an outside contractor to install the DVD player and that our warranty for the Santa Fe does not include the DVD player because it was an after market purchase. We cannot find any paper work or anything for the DVD player because we originally thought it's part of the warranty but since the dealership closed we are now left out in the cold. We have contacted the Hyundai Consumer Assistance Center to no avail. They are the most worthless consumer assistance center I have ever had to deal with and so are the people at Lithia Hyundai in Fresno. I had originally made an appointment over the phone to have the player looked at and as soon as we got there we were told they can't do anything about it because blah blah blah blah, same old spiel. We drove over an hour to get to Fresno from our home in Mariposa and all I got was worthless talk from the serviceman who said he tried to call me at home. Granted we are not home because we work outside the home for a living when he allegedly said he called, we live up in the mountains but hello! we have an answering machine, he could have left a message! that would have prevented us from wasting our time driving an hour to get to our appt. with them on time.
I can only assure anybody that this would be the first and last Hyundai we will ever own in this lifetime. They have the lousiest customer service if you can even call it that. They are not really interested in settling any problem with their customers, the moment you sign those dotted lines you are hooked and any problem you might experience with your new purchase is your problem to solve regardless of their claim of "best warranty" they offer. I will make sure that every Tom, Dick and Harry out there who would care to listen will hear about our very unpleasant experience with the Hyundai customer service. This might be the "youngest car" that we would ever have to trade, I am so unhappy with it I can't see straight. So potential car buyers out there, caveat emptor, be sure you have done all your research not just on the car itself but the kind of people you're buying from.
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