Sears Complaint - Botched Roofing by Sears Home Services
See what Sears did to me
In 2002, I had 25-year roof shingles and ventilation installed by Sears Home Central in Ottawa.
The day following the installation, I contacted Sears expressing my concerns about the location of the Maxi Vent they had installed. The salesman came to see and insisted the ventilation was fine.
This summer I noticed the shingles are cooked, curling, breaking and leaking. I get huge ice dams in the winter, causing water to back up and drip inside.
Cause: Their own representative finally came to inspect it in July 09 and told me that the ventilation they installed is done incorrectly, causing excessive heat buildup in the attic, and it is Sears' responsibility. He also said that they would fix the ventilation and reshingle the roof at no cost to me.
Since then, all I get is runaround, excuses, gobbledegook and outright lies from the local Sears Installation Manager in Ottawa and from Sears Customer Service.
Be warned. If you need any work done, find another contractor than Sears.
7-year old shingles