Fredericks Of Hollywood Complaint - Ripped OFF
Recently I ordered 3 bras from Fredericks of Hollywood. I didn't have an occasion to wear one for a few months. When I wanted to wear it, I opened the plastic bag took it out for the first time,. I noticed the under wire on one side was showing through the material. I returned it with tags still attached, pointing out the defect and telling them it had not been worn and was as shipped to me. Because I had it for several weeks, I didn't ask for a refund, but expected a replacement since they could see it was defective. After I didn't hear from them in a few weeks I called customers service. they acknowledged receipt of same, but said they would not give me a refund, exchange or gift certificate for it. I asked that they please return the bra to me since it was paid in full. (their bras are expensive.) They informed me they would NOT return it. I think this company ripped me off, probably sold it to someone else. I also wrote the supervisor informing them of the incident and how rude I had been treated, they made no response. I learned this company is not even in Hollywood CA. Its in AZ. I will Never order from them again. I hope this will inform others of the way this company does business.