Sirius Satellite Radio Complaint - Sirius ly avoid this
Yeah... Sirius had me hooked. Till this latest endeavor that is. I had 5 cars and a marine application with them. In all I have been spending nearly $1000 a year.
Last August my wife and I sold our VW Tourag back to Mid Western Auto Group as it was in the shop more in the 364 days we had it than in our garage. I canceled Sirius service on August 27th, 09. On September 6th, 09, Sirius auto billed me for $110. Just found out about it March 29th, 10. No refund given.
This is not the first time I had an experience like this with Sirius. After a conversation with a supervisor it was resolved the last time.
This time after sitting on hold for 47 mins, I was called a liar and charged $75 for canceling that service and $15 to transfer service from another car I just sold to one I just bought. I requested to speak to supervisor. After 15 more minutes on hold and a lengthy conversation this was reversed.
I previously had asked not to have auto renewals as I change cars out a lot. After reviewing my account I found 2 other charges for someone elses accounts (nearly $300.) another hour on the phone to straighten out.
Could barely understand guy on other end as he had thick accent and kept breathing heavily into his mouth piece. Also, if I hear one more JAZZ song while on hold I am going F#@KIN' POSTAL!
Now I have found out that their marine program does not cost $149.99 a year as I was told by the dealer. In all, it cost $321.02 a year! My boat is in the water (Lake Erie - Ohio) from May 15th-Sept 15th and is used 20 hours a season. That is about $16 an hour. The real problem is their satellite only works about half the time and weather is ALWAYS WRONG!
But what pisses me off every 5 minutes is the commercials we SUBSCRIBERS are PAYING to listen to. Sirius was suppose to be commercial free... guess not. Screw your clients - screw yourself.
I will not be renewing any further and have closed the credit card they have on file and that they would not remove unless I gave them another good account.
Good bye Sirius - XM