Sony Electronics Inc Complaint - PS3 becomes expensive paperweight through normal use
After a couple years of enjoying the Sony PS3 entertainment system, my unit fell victim to the dreaded "Yellow Light of Death" and has become nothing more than a glossy black hunk of plastic and wiring, useful only as a casing to house an expensive game disc that refuses to eject. In today's day and age of poor quality I actually expected this to happen sooner or later...the XBox 360 had its "Red Ring of Death", so why should I expect the PS3 to be fault-free? Because of its exorbitant pricing structure maybe? Don't be so naive! Just because something costs more doesn't mean its more durable or higher quality! Ask anyone at Sony! They'll tell you!
It's sad that we have become accustomed to buying shoddy products and shrugging it off when we have to toss more hard earned cash to replace them, but hey, what are you gonna do? Its impossible to find a complaint department at Sony. Good move on their part from a business perspective because the payroll in that department would likely bankrupt them. And their call center representatives and supervisors seem to be trained only in telling you how sorry they are in a well rehearsed opening that all 3 people that I spoke with repeated VERBATIM with absolutely no sincerity in their monotone delivery. Well trained in the art of making their customers feel cared for, they are.
After wasting your time asking you to describe your issue they follow up their apology with the astounding response that they can't help you with your problem. No pause for thought, or even the facade of attempting to reason through your issue before coming to the conclusion that you are not worth assisting unless you pay the $150+ that sending your system to their tech department would cost you. They also know, for a fact, that NOBODY in their chain of command can help you either. You're on your own, unless you pay, and even then you may end up with a refurbished replacement with an extremely short warranty.
The next step I took was to research the problem online. It didn't take long to realize that this issue is affecting a huge number of PS3 owners and that they are all experiencing the exact same frustrations. It became evident that the only solution for me was to open my wallet and pour more of my hard earned cash into Sony's pockets. It is that or take the hard stand against Sony and not replace or repair their faulty equipment and never buy a Sony product again, but with all the peripherals, games and Blu-Rays that I now own, that would leave me with a very large and expensive collection of shiny coasters and coffee table centerpieces.
It would seem that companies such as Sony have a nice little stranglehold over consumers. It is very apparent after dealing with Sony that the age of quality products and customer service is now over. The term "customer service" should now be considered false advertising as the only thing you will receive by phoning 1-800-345-SONY is "customer aggravation".