Spirit Airlines Complaint - Bargain?? More like RIP OFF!!
NEVER AGAIN!!! That's all I can say when it comes to Spirit airlines. At first glance, they may seem like a bargain airline, but when it comes down to it, they're nothing but a RIP OFF!!
Where to start? Great price…..but for what? Seats that are fit for someone 5' or shorter. I'm 5'7" (not exactly a giant), but the metal lining of the magazine pocket ahead of me scraped my knees the whole flight. Be prepared for some serious cramped spaces….not to mention the sounds coming from the plane itself that would lead one to believe it's falling apart. You know it's bad when the flight attendant announces overhead, "Don't worry about the noises you're hearing from under the plane. That's just the hydraulics." I've never taken a flight that sounded like something straight out of the Flintstone era!
You'd also better get your drinks and snacks ahead of time. Complimentary NOTHING! Heaven forbid they offer so much as a sip of water without charging you for it! The flight attendants were virtually invisible the whole time…..until of course they're giving us some incorrect information.
We were supposed to stay on the same plane during our one stop in Ft. Lauderdale en route to San Jaun, PR, but apparently Spirit Airlines decided to change that plan without telling anyone. After some questioning, they informed us that they "needed that plane to go to Santo Domingo instead and you're going to have to check inside the airport to see where to go now." Once inside, the digital flight boards were all incorrect-- they stated that the last flight to San Jaun was at 11:20pm……convenient since it was now 11:40! The Spirit gate representative assured us, "disregard those….they're all wrong. You're flight has now been postponed until 2:30 am. They needed your plane for a different route." FABULOUS!
But wait, there's more. Next thing we hear over the intercom, "Now boarding flight to Santo Domingo, Puerto Rico" ?!?!?!?! Seriously?!!! They don't even know where the hell they're going! Santo Domingo is in the Dominican Republic!!
Of course, all four flights that we took with Spirit on our trip were overbooked and delayed-- they requested we check our carry-on bags to save space and save time over and over again.
On our return flight, we were at the airport an exhausting 14 hours before our flight since we had been dropped off by bus following a group cruise ship excursion. Unfortunately, we were told that we couldn't check our bags until 2 hours before our flight-- awesome!! And without so much as an email notice, they had changed the time of our departure a whole week and a half before our flight. I only knew of the reschedule because I called them after I couldn't find our confirmed flight number online anymore.
Hours after our arrival, we finally boarded our plane to our first stop in Ft. Lauderdale. The plane was in the hanger the entire time, but at the last minute, we were instructed to move to a different gate……no reason why. There were 4 other Spirit flights listed in that area all going out within 5 minutes of one another. All five of them were said to be "on time", though NONE of them were even started boarding at their scheduled time of departures. No one communicated to us what was going on! Worse yet, when we finally DID board our plane 1 hour late, we proceeded to sit there in the gate for another hour….no explanation or communication AGAIN!
Bottom line, I don't care what kind of great fares they may offer, the price you pay in hassle, time wasted, checked luggage (not even 1 bag free), drinks, snacks, aggravation, and adjustment of your own schedule once flight times are changed, it's just NOT WORTH IT!!!