Sears Complaint - Faulty Window Installation
ATLANTA, GEORGIA -- I purchased in 2001, on the Sears home improvement account two replacement windows for my den window. Sears handled the sales, the contract, window installation and window inspection. Three years after the installation, the wall began to show serious signs of moisture problems. The house literally became covered in serious mold and mildew. The walls under the windows and below the windows were black, the floor was rotten and the furniture beneath the windows was ruined by mold. Even the clothes and jewelry was green. At first, the problem looked like a basement leak. So, I consulted a basement waterproofing expert. He told me that I did not have a basement but a lower level and the basement did not have any leakage. The windows on the top floor was not sealed on the outside. After a long fight with Sears, the company agreed to pay me to restore the damages caused by the mold to the house. They however refused to pay for the damages caused to the contents. The fabric and paper contents were deemed too toxic and dangerous to use without specialized cleaning. Most of the items are too destroyed to clean. In addition there was considerable damages produced by the mold remediation and building project to the lawn and the wood floors. Sears agreed to pay a final settlement of $7500 on the contents replacement and repair. I did not sign a release for this settlement amount. Since 70% of the household was severly damaged, the amount of $7500 does not begin to pay for the repairs. cleaning and replacement. Presently, I am living from about two suitcases of clothes. My once green lawn was reduced to dirt and weed grown yard. The floors are so damaged I can not see the wood grain. Years of family keepsakes are damaged with mold. Most of the household is in a Public Storage space because the mold makes them to dangerous to touch without protective masks and clothing. Sears knows about the situation but they are standing firm, by refusing to provide sufficient monetary amounts to r!
eturn me to a whole and usable household. They are also demanding that I pay for the windows that ruined my house and household. I strongly suggest that anyone who reads this story to resist using Sears for any home remodeling projects.
Damage Resulting = House was deemed toxic, due to increased levels molds. I had to immediately leave the house until the house was cleaned of mold. Remained out of my house for 14 months, cost $6,000 (Sears paid living expenses for 12 months). Daily process of working between Sears, their insurance company Liberty Mutual and other professional interupted career, cost $35,000. Loss of lawn, cost $1200. Loss of floor, $1300. Loss laundry room that was in lower level, cost to replace, $4,000. Loss of furniture, cost to replace or restore, $23,000. Loss of clothes, cost to clean or replace $12,000. Loss of professional library and art $10,000. Loss of family keepsakes, no replacement cost, restoration possible, no estimate of cost. Additonal expenses, paid out of pocket, $8500.