Best Buy Complaint - Lack of communication when it's your dime
I purchased a laptop back in September of 2009. I was offered the antivirus software free for 6 months with automatic renewals. I was assured by the salesman that I would receive a email to alert of the renewal and the debit to my account. Since the purchase. I have received emails from Best Buy on regular basis. On March 23, 2010 I received an email telling me that my free subscription expires on March 23, 2010 and that Best Buy would be debiting $42.37 from my account. I immediately on 3/23/2010, called the toll free number listed in the email and cancelled the subscription. On March 28, 2010 they did refund my money. However, they did not refund the fee that I incurred for an overdraft. I used an account that I keep very little money in and needed the warning to deposit funds. After calling the toll free number again, this time to have them reimburse me for the fee in incurred, I was told they could not do anything for me. I should have remembered that the free subscription was for 6 months and it was my fault that I incurred the fee.
I just wanted to warn anyone else not to accept the free subscriptions. They will cost you twice as much in the end. Best buy call center is of no help. They did not even try. Does anyone know of any other way to get my money back?