Brookstone Complaint - They Don't Repair their Own Products
I purchased an ion air purifier from a Brookstone Outlet store. I chose not to get the extended warranty (in fact, don't remember being asked if I wanted it!) Regardless, it has decided to break and no longer works. I called to find out where to send it for repair and was informed they don't repair their own products. They will only replace if it is still under warranty. Then I was told...Sorry! Good bye!
That is absolutely the worst customer service I have ever experienced. They lost me as a customer and I can assure you I will make it well known.
Stay away from Brookstone...they don't support what they sell. You'd have better luck finding a Yugo mechanic than you would Brookstone repairing their own products!