Hewlett-Packard Company Complaint - Lousy Ink Cartridges, Poor Customer Service
I've owned this HP printer for almost a year now, and have changed ink cartridges about five times. I have never had an ink cartridge print as many copies as the package claims it will print, but the last cartridge I purchased takes the cake. The package promised to print 200 pages. Well, I managed to print two documents totaling a whopping 26 pages before the ink cartridge ran dry.
I contacted HP by email to request either a refund of my purchase price (14.99 + tax), or a replacement cartridge. This is the initial reply I received:
Thank you for contacting HP Total Care and its a great pleasure for me to assist you.
This is ******* R from HP All-in-One Technical Support Team. This reply is regards to your mail about HP OfficeJet J4680 All-in-one .
I truly regret for the inconvenience I caused. I realize from your issue that you experience less page yield from your all-in-one when using HP cartirdges.
Additionally, I see that you need a replacement of the Cartridge for free of cost. *****, though, I cannot promise you the replacement at this moment, let us check the page count of the Cartridge used by you and proceed further. However, I assure you my complete support.
I am giving the average page yield of the cartridges.
NOTE : Page Yield is the average number of pages that an HP Cartridge should print. Please make sure that you are not using Refilled or Remanufactured cartridges.
Note: Printouts should be normal text documents.
Please compare the page count of the HP Cartridge used by you with the Average Page Yield. If there is lot of difference we can move to further.
To know the Page Count of the HP cartridge, please print an Extended Self-test page by performing the steps that appear below.
Extended self test:
Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select extended Self Test Report.
An extended self-test report prints.
Now, let me know the Page count printed in the Extended Self-test page.
*****, in future, to increase the productivity of your Cartridges, please follow the below steps:
Steps to increase productivity:
click on solution center
click on settings
click on print settings
click on printer settings
click on paper/quality
In paper quality option select fast draft.
*****, please get back to us if there is lot of difference between page yield and page count.
We are always available round the clock to assist you technically regarding the problems you may experience with All-in-One units.
It is our responsibility to serve our esteemed customer's like you in the best possible way. We appreciate your support and cooperation.
I wish to take this opportunity to thank you for being one of our most valued customers.
Have a great day.
HP Total Care
Well, first off--I already knew the "yield" of this cartridge--it was printed on the packaging material. I did not need someone to send me an internet link so I could read the same damn thing again.
Secondly, I can't run a "self-test report" without a tri-color cartridge installed along with the defective black cartridge. And believe me, I'm in no mood to run out and purchase one after my experience with their cartridges up to this point.
I will NEVER buy another HP product as long as I live. I don't have money to just flush down the drain like this.