Delta Airlines Complaint - Tripled charged my credit card
On 3/12/10, our family of four flew from Minneapolis to San Diego CA. Three of us flew out that night and the fourth met us in San Diego to fly back with us on 3/21/10. The flight was so very cramped and uncomfortable that I decided to upgrade the seats on the way back if it wasn't too expensive and seats were available. So on Friday 3/19/10, I called the (800) number for Delta and spoke with a man. He said three seats were available for upgrade. I asked him how much for all three and he said the total would be $867 for all three since we had already paid over $350 for the coach seats. He changed the seats from coach to first class and I could see 1b, 3c and 4a on the reservations, he took my Visa card number and I thanked him for his help. On Saturday 3/20/10 in the evening, I went to print the boarding passes. The one coach seat printed fine and the three first class tickets wouldn't print and said ineligible. I thought perhaps, they were having more problems with their website as we had lots of problems with the website and getting through on the phone for the outbound leg of the trip. I tried calling and got a fast busy signal for the next half hour when I tried calling. So I gave up and tried the next morning. On Sunday morning I tried the printing again and got "eligible" again, so I tried to call. This time I got through and was told by a woman that the upgrades were not done and it would now be $1100 to upgrade. I replied that I can see rows 1,3 and 4 and those are first class seats so the upgrades were done. She said no, and the price was $1100. When I questioned the extra $300 and why I had to pay more for someone there not doing their job, she said that was a penalty to upgrade the tickets and it would have been that price if I had called in on Friday too. I had never heard of anything to ridiculous, but I had no coach or first class tickets and we had to fly out on that flight so I reluctantly agreed. When I checked my credit card on line on Monday, to my astonishment and horror, I found that she charged me one one charge of $1100, but three charges of $1009. We had already paid +$350 for the coach tickets! I called my travel agent and was advised to send her documentation so she can file a complaint with Delta and I am to file a dispute with Visa.