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Alfac Complaint - Sad And Confused - Cover Personal Expenses When Out From Work

Review by nothappy01 on 2010-03-31
ATLANTA, GEORGIA -- I here you standalone I am really happy 4 you but things didn't go so well 4 my family, heart condition/defect change our life in January emergency surgery. submitted claim it has been 69 day asking me 2 resend all paper doc/hospital statements, reviewing pre-existing condition faxed 4 times I was told twice that my claim was complete only 2 find they needed more info before the claim could be paid I was told on 3/30/2010 complete and processing only 2 fine that in less than 4 min representative came back 2 phone with bad news that again account has returned 2 pending status 4 10th time need more info.

It is great that you didn't have any issues with them but due to the state the illness in the house we r losing our home car we can not eating, My family has never been in hospital so there are no history of med condition (do you thing it takes 69 days to review a claim I could walk 2 NY and returned 2 Ga) I'm just saying.
Comments:1 Replies - Latest reply on 2010-03-31
Posted by BEJ on 2010-03-31:
Have you asked to speak with supervisors? Escalate this up the chain of command, Is there one person that you can deal with( such as the person handling your claim) or do you get someone else each time you call. See if there is one person you can deal with consistently.

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