Sears/Kenmore Complaint - Do NOT Buy a Kenmore!
Two years ago, when we began our mostly DIY kitchen remodel, we bought a Kenmore Dishwasher and a Kenmore Range, spending about $1,000 total. We do not have a lot of money, so this was a huge expense for us.
First, right after the one-year warranty passed, our range began malfunctioning in a disturbing and dangerous way. The burner would heat to blazing hot, no matter what temperature it was set at, and would refuse to turn off when we turned it off. I spent several days fighting with Kenmore on the phone, and they finally sent someone to fix the malfunctioning burner. Not long after, the other burners started doing the same thing. Not long after, I saw that some Kenmore flat-top ranges had been recalled for doing *exactly what mine was doing*:
I called Kenmore to tell them that mine was obviously a lemon and should be recalled, and that the recall says that doing what my range was doing constitutes "a fire and a burn hazard to consumers." The guy basically said, sorry too bad and was very cocky and told me that if mine specifically wasn't part of the recall, they would do nothing, regardless of if I "feel" it's a fire and burn hazard. I couldn't believe his attitude.
Second, the dishwasher. A few months ago, it stopped cleaning the top rack and stopped getting the soap out of the dispenser. It was diagnosed as needing a new pump, which costs almost as much as buying a new dishwasher. At less than two years old. Now Sears wants $200 to fix it. Hmmm, do I give this company $200 more of my money and reward them for making crappy appliances that crap out right after their year warranty is up? Or do I put my defective Kenmore on the curb and buy a dishwasher from a real company?
We just now finished our remodel and the "new" appliances we bought, after just barely two years, have both crapped out and are worse than the old ones we got rid of.
Learn from my mistake - DO NOT BUY A KENMORE!!!!!!!!