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Julia's Bra Shop Complaint - Julia's Bra Shop - clothing
clothing - Complaint
I placed an order with Julia's Bra Shop on-line. Over a month went by, and I had not received the item. So, I emailed them and got no answer, and I called them and got a answering machine, and asked them to call me back, they did not. I emailed them again. They said the item was on back order and they weren't getting it in and they would refund my money.
I wrote them and said thank you for letting me wait a month to let me know. (If I wouldn't have been persistant-who knows if I ever would have heard from them). They wrote me back and said "YOUR WELCOME!" I took it as sarcasm. I think that is extremely poor customer service, and I would never recommend them, and I will never order from them ever again. I haven't got a refund yet.
I wrote them and said thank you for letting me wait a month to let me know. (If I wouldn't have been persistant-who knows if I ever would have heard from them). They wrote me back and said "YOUR WELCOME!" I took it as sarcasm. I think that is extremely poor customer service, and I would never recommend them, and I will never order from them ever again. I haven't got a refund yet.
Comments:
Posted by Anonymous on 2010-03-31:
Sarcasm with a dose of poor spelling - it should have been "You'RE welcome." Sounds like a bad company.
Posted by Nohandle on 2010-03-31:
I seldom order anything online. The few companies I do business with immediately notify me if something cannot be shipped and ask if I would like to be on a backorder status also letting me know my credit card will not be charged until actual shipment. Yes, I also think your response from Julia's Bras was sarcastic. How was payment determined when you placed your order?
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