NuWave Oven Complaint - NuWave Doesn't Stand Behind Product

Review by hooch556 on 2010-04-01
After buying this overpriced product less than a year ago I contacted this company on two separate occasions by e-mail after this product started fail on me. I have not received any response from them whatsoever after contacting them four months ago and my last letter was sent in the middle of February. I spent over one hundred and twenty dollars on this piece of junk not including shipping and handling. When I first received this oven it worked great for eight months and then it started to time out on me without finishing the applied cooking time so I would have to unplug the unit several times to get it to finish the item that I was trying to cook.

Now it not only times out on me but after I unplug it and try to resume cooking it will not continue to cook until I let it sit for twenty minutes.

Save your money and don't buy this thing because it will only give you a headache and this company DOES NOT stand behind it's product after making a ton of money off of poor saps like me.
Comments:3 Replies - Latest reply on 2012-04-28
Posted by Slimjim on 2010-04-01:
Sounds like it has some overheat safety switch that keeps activating. Obviously a malfunction and the way customer service has ignored your correspondence is of concern. While it still isn't expensive enough to warrant fixing on your dime, 8 months should carry at least a carry in warranty of some sort.
Posted by Nohandle on 2010-04-01:
I had no idea what this product was until I did a search. The first one I found was https://www.nuwaveoven.com/flare/next I guess I thought it was akin to a toaster oven type contraption. Nope, it's round and not what I expected to see. You've had your product for less than a year and began calling 4 months ago. Yep, I'd be sore. Thanks for the alert.
Posted by JDinFL on 2012-04-28:
So far, mine works great. But, if you have a problem, dispute the credit card charge as "doesn't work as advertized" or similar wording. You can even do this months later. Once they realize they might not get paid, the companies like this are much more willing to work with you.

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