AAA Complaint - Beware - Poor Customer Service & Problem With Service
As a longtime customer (over 20 years) of AAA emergency service, my vehicle was recently broken down at my home. AAA would not tow my car to a dealership. I was told they're not a towing company but roadside emergency service, therefore, if car is broken down in driveway it's not their responsibility to get it to a mechanic. Cost me $150 in towing fees to get it towed to the dealership 40 miles away. Furthermore, I have never experienced a more rude, arrogant and unprofessional organization including the call center to the company's executives. I am cancelling my membership and joining one of the many competitors on the internet. AAA used to be a more reputable company, what an expensive lesson I learned.