American Airlines Complaint - Advantage Member Disgusted With American
TEXAS -- I flew from DFW to El Paso on March 31 with the intentions of staying overnight and flying back to DFW at 8:10 A.M. the next day. My meeing in El Paso was over in time for me to get to the airport and try to fly stand-by on the 6:45 flight. I checked the available seats before I went to the airport and there were at least 40 seats avaialble. I get to the airport and use the kiosk to check-in and there is no option to stand-by for that flight. I checked with the agent and she told me I would have to pay $150 to change my flight since it was originally sched for the next day. I asked if being an Gold Advantage Memeber helped as American is the airline I fly 90% of the time. She said I could call the Gold Help Desk and ask. They told me it would be $220 + tax to make the change. I said "even with 40 open seats?" They said, "yes, that is policy." I told them my flight the next day looked pretty full if not totally booked. They could release my seat and have a better chance of selling it than selling out the 40 open seats. They did not care. I went to my hotel room and wrote customer service telling them of my experience. Here is the response:
Thank you for giving me the opportunity to address our Standby Policy.
As an AAdvantage® top tier member, you, and any customers traveling in your reservation, have the ability to stand by for an earlier or later flight on the ticketed day of departure. Unfortunately, we do not allow standby on a different day until you are on the last flight of the night and the flat tire rule applies where you can go standby on the first flight the next morning.
I am sorry that we have disappointed you with this policy and certainly understand your comments and feedback regarding being an Elite member. I do hope we have shown you that we do appreciate your loyalty in other ways.
Mr. XXXXX, thank you again for giving me the opportunity to address this matter. We are working hard to offer our customers the services that they value, and your comments will help us in this effort. We appreciate your business.
Ann E. Barnes
She just quotes policy again and says "I do hope we have shown you we appreciate your loyalty in other ways." This company cares less about its customers.
I will now let my Advante so called "elite" status expire. No more American Airlines - "We Love To Fly And It Shows" Really???