Hotels.com Complaint - Heads-Up On Hotels.com
WORLDWIDE -- The wife & I took a 2-week vacation to Adelaide, SA & Surfers Paradise, QLD Australia from 03/17/2010 to 03/29/2010. On 03/05/2010, I went online and booked a 7 nights stay (03/17/2010-03/24/2010) at the Comfort Inn Aviator’s Lodge in Adelaide through Hotels.com. I paid the 7-night stay using my Visa card. I received my confirmation number:081306743, and noted the Hotels.com payment deduction from my bank statement.
We arrived at the Comfort Inn Aviator’s Lodge on the 17th. On the evening of our 6th night there, we received a visit from one of the ownership partners of the Comfort Inn Aviator’s Lodge, a Mr. Jonathon Rice. He announced himself by rudely pounding on our door (room#11). Upon opening the door, Mr. Rice entered our room DEMANDING MY CREDIT CARD, stating that Hotels.com/Expedia.com had not forwarded the funds, and that he was sick-and-tired of this happening, indicating that this was not a uncommon occurrence. Mr. Rice implied that if I refused to give him my Visa card we would be ejected from our room immediately! I tried to reason with Mr. Rice showing him the Hotels.com payment deduction from my bank statement and the confirmation number I received from Hotels.com, but Mr. Rice was unsatisfied and remained unreasonable.
Due to the late hour and as we are both senior citizens, I complied, and gave him my Visa card. The following day we checked-out and flew to Brisbane, Never to return to South Australia, never to stay at any Comfort Inn again, and never to use Hotels.com/Expedia.com again. This incident completely spoiled our holiday that we had been planning for so long.
Life is a learning experience, and we hope others may learn from our bad experience.
Bill de la Mater & Patty Perry