Dish Network Complaint - Lousy Customer Service and Tech Support
MERIDIAN,, COLORADO -- I had no picture on my main TV--the one connected to the satellite VCR for one week. After detecting problems on TV 2 in my bedroom, I contacted Dish Network on a Sunday via their online chat tech support. I was "chatting" with a tech support person for over an hour. He couldn't resolve my issue and he abruptly stated that he would sent out a new receiver. He told me how to send the old one back to them, and that I would be charged for the postage--I objected, and he immediately reversed himself and said the postage would be $0.00.
On Wed., 3/31/10, I received the new VCR, via UPS (Left on my front porch under a mat). I connected exactly like the old one was connected. Not only do I now have 1 TV not working, but now the one in my bedroom is stuck on a screen trying to obtain a signal that is only at 50% after several hours. I was on the chat line a second time for over an hour and a half. I asked if they could send someone out--costs me $95.00 to have a live technician come out--No Thanks. I'm cancelling my service. Over the past 15 years I've had cable, u-verse, directTV, and no this company. This is by far, the lousiest company that I have ever dealt with, and the come on they give you about their low rates is just that--a come-on. My monthly bill now is on par with Direct TV or any of the other cable providers, once that sweetheart special ends.
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